This Online Privacy and Security Policy ("Privacy Policy") describes how Etho Telecom SC ("Etho Telecom," "we," "us," or "our") collects, uses, shares, and protects your information. By using our websites or services, you agree to the terms of this Privacy Policy. If Etho Telecom SC makes any changes to the Privacy Policy, we will update this page so that you are aware of the data we collect and how we use it. This Privacy Policy should be read in conjunction with our Global End User License Agreement ("Agreement") and Terms of Use ("Terms").
Etho Telecom SC values your privacy and is committed to protecting the information we collect. We have developed this Privacy Policy to outline our data collection, use, and protection best practices and to explain your choices regarding the collection and use of your information.
When you interact with Etho Telecom SC's websites or services, some or all of the following personal information may be collected:
- Full Name
- Physical Address
- Mobile Phone Number
- Email Address
- Company Name
- Company Address
- Related Website/URL
- Wireless Carrier
- Country
- IMEI (International Mobile Equipment Identity)
- IP Address
- Serial Number
- Mobile Network Code/Mobile Country Code
- SW SKU ID
- Model Number
- Software Version
- Baseband Version
- Android Version
- Kernel Version
- Build Number
- Check-in Date/Time
- Last Check-in Time between the App Updater Client and the Server
- Location (GPS Coordinates)
- Connected Wi-Fi Network
- Available Device Memory (ROM)
- Current Battery Percentage
- Current Battery Status (Charging/Not Charging)
- Highest Recorded Battery Temperature
- A list of all installed applications (including package name and version number)
- Applications assigned to the PTT, Yellow, and Alarm keys
This information helps us provide software updates, improve product support, and identify future services that may be beneficial to you. "Products" include Etho Telecom SC's mobile phones, data and workflow applications, industrial-grade accessories, and other products we may release in the future.
Etho Telecom SC collects and processes personal information that you provide directly or that we deem necessary to provide you with the best possible experience on our websites and services. This is done in the following ways:
Personal information collected by Etho Telecom SC is used only by Etho Telecom SC, its global offices and subsidiaries, and its dealers, distributors, and service providers ("Partners"). These Partners have signed contracts with Etho Telecom SC to use your personal information only as permitted by applicable law. Our primary purpose for collecting information is to provide you with a superior product and service experience. Etho Telecom SC does not sell, rent, or lease your personal information, and will never share it with third parties without your consent.
Etho Telecom SC may contact you for reasons including:
In addition, Etho Telecom SC may use your personal information to:
Etho Telecom SC understands the importance of ensuring the security of your personal information. When you use Etho Telecom SC's services or browse our website, we will implement appropriate technical and administrative measures to protect your personal information. Your information may be stored or processed on cloud computing platforms in Ethiopia and on servers in other countries. By using our services, you consent to the transfer of your information to these locations.
While Etho Telecom SC implements reasonable security measures to protect your personal information, information transmitted over the public internet cannot be guaranteed to be completely secure. Therefore, Etho Telecom SC is not responsible for security breaches beyond its reasonable control.
If Etho Telecom SC confirms a security incident has occurred resulting in the theft, damage, or unauthorized disclosure of your personal information, Etho Telecom SC may notify you via a website announcement or email.
If we believe that disclosure of your information is necessary under applicable laws, regulations, or legal process, Etho Telecom SC may use your personal information to comply with requests from competent authorities. Additionally, your information may be used to assist in the investigation of potential breaches and to detect, prevent, or address fraud, security, or other technical issues.
Etho Telecom SC is committed to respecting your rights under applicable data privacy laws. If you reside in an area with specific data privacy laws, Etho Telecom SC will comply with those laws. If you have provided personal information to Etho Telecom SC, we encourage you to keep it accurate and up-to-date. You can contact us at [TeleConnect@ethiotelecom.et](mailto:TeleConnect@ethiotelecom.et). You may request:
When you request information, Etho Telecom SC may need to verify your identity to ensure the security of your information.
While Etho Telecom SC takes reasonable steps to protect your personal information, you are responsible for safeguarding your login information, including your username and password. If you suspect your account information has been compromised, please contact Etho Telecom SC immediately.
Your personal information will be stored in accordance with applicable data protection laws and, where necessary, retained until we have fulfilled our processing obligations under the Terms, Agreement, and this Privacy Policy.
Etho Telecom SC's website may contain links to other websites that are not under our control. Etho Telecom SC is not responsible for the information and privacy policies of these websites. You are responsible for reviewing the privacy policies of these websites when you visit them.
Etho Telecom SC may update this Privacy Policy from time to time. If the changes affect your personal information, Etho Telecom SC will post the revised statement on our website. By continuing to use our services, you agree to be bound by the updated Privacy Policy.
If you have any questions or suggestions, please feel free to contact us: